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If you don't see these features, you may not have received the latest updates. Depending on your operating system, check for Office updates for PC or Office updates for Mac. To switch between. For example, if you're licensed for Microsoft Office Professional Plus 2019 through Volume Licensing, you can use Microsoft Office Professional Plus 2016 instead. But you may not downgrade to Microsoft Office Standard Edition 2016 because it is a different product and not considered a prior version of Microsoft Office. Note: The steps to install the 2016 or 2013 versions of Office Professional Plus, Office Standard, or a stand-alone app such as Word or Project might be different if you got Office through one of the following: Microsoft HUP: If you bought Office for personal use through your company, see Install Office.

Office 2016 Activation Failed Method 1: Download and Install Latest Microsoft Office 2016 Volume License Pack. As mentioned in Microsoft support article, if your system co-hosts the Office 2013 KMS host and Office 2016.

As of October 13, 2020, only these versions of Office are supported for connecting to Office 365 (and Microsoft 365) services:

• Microsoft 365 Apps for enterprise (previously named Office 365 ProPlus)
• Microsoft 365 Apps for business (previously named Office 365 Business)
• Office 2019, such as Office Professional Plus 2019
• Office 2016, such as Office Standard 2016

Examples of Office 365 services include Exchange Online, SharePoint Online, and OneDrive for Business.

For Microsoft 365 Apps, you must be using a supported version. For a list of which versions are currently supported, see Update history for Microsoft 365 Apps.

Important

We won't take any active measures to block other versions of the Office client, such as Office 2013, from connecting to Office 365 services, but these older clients may encounter performance or reliability issues over time.

Impact of using older Office clients to connect to Office 365 services

After October 13, 2020, ongoing investments to our cloud services will not take into account older Office clients. Over time, these Office clients may encounter performance or reliability issues. Organizations that use these older clients will almost certainly face an increased security risk and may find themselves out of compliance depending upon specific regional or industry requirements.

Therefore, administrators should update older Office clients to versions of Office supported for connecting to Office 365 services.

Upgrade resources available to administrators

We recommend that you upgrade older Office clients to a subscription version of the Office client, such as Microsoft 365 Apps for enterprise. The most up-to-date subscription versions of the Office client are always supported connecting to Office 365 services.

We provide various services to help you upgrade to subscription versions of the Office client. The following list provides some examples of resources that are available:

• Microsoft FastTrack, for migration and deployment assistance from Microsoft experts.
• App Assure, for assistance from Microsoft with application compatibility issues.
• Deployment guide for Microsoft 365 Apps, for technical documentation.
• Product lifecycle dashboard and upgrade readiness dashboard, for users of Microsoft Endpoint Configuration Manager (current branch).
• Readiness Toolkit for Office add-ins and VBA, to help identify potential issues with add-ins and VBA macros used in your organization.

Upcoming changes related to connectivity to Office 365 services

Retirement of TLS 1.0 and 1.1

After October 15, 2020, you must be using at least TLS 1.2 to connect to Office 365 services. For more information, see TLS 1.0 and 1.1 deprecation for Office 365 and Preparing for TLS 1.2 in Office 365 and Office 365 GCC.

Basic authentication with Exchange Online

There are some changes planned related to the use of Basic Authentication with Exchange Online. For more information, see Basic Authentication and Exchange Online – April 2020 Update.

Retirement of Skype for Business Online

Skype for Business Online will be retired on July 31, 2021. For more information, see Skype for Business Online retirement.

Additional information about connectivity to Office 365 services

• Versions of Office 2019 and Office 2016 will be supported for connecting to Office 365 (and Microsoft 365) services until October 2023.
• Connecting to Office 365 services using Office 2016 for Mac isn't supported. That's because Office 2016 for Mac reached its end of support on October 13, 2020.
• This information about connecting to Office 365 services also applies to Project and Visio.
• This information about connecting to Office 365 services does not apply to InfoPath 2013 or SharePoint Designer 2013.
• For end of support dates for different versions of Office on various versions of Windows, see the Office configuration support matrix.
• To discuss or learn more about end of support for Office versions, visit Microsoft Office End of Support on the Microsoft Tech Community.

Applies to:Volume licensed versions of Office 2019 and Office 2016, including Project and Visio

The Office Software Protection Platform script (ospp.vbs), the Software License Manager script (slmgr.vbs), and the Volume Activation Management Tool (VAMT) can help you configure and test volume licensed versions of Office, including Project and Visio. Before you read this article, we recommend that you read Overview of volume activation of Office, Activate volume licensed versions of Office by using MAK, and Activate volume licensed versions of Office by using Active Directory.

The ospp.vbs script

The Office Software Protection Platform script (ospp.vbs) enables you to configure volume licensed versions of Office products, including Project and Visio. The ospp.vbs script is located in the Program FilesMicrosoft OfficeOffice16 folder. If you installed the 32-bit version of Office on a 64-bit operating system, go to the Program Files (x86)Microsoft OfficeOffice16 folder.

Running ospp.vbs requires the cscript.exe script engine. To see the Help file, type the following command, and then press ENTER:

cscript ospp.vbs /?

The general syntax is as follows:

cscript ospp.vbs [Option:Value] [ComputerName] [User] [Password]

Option Specifies the option and value to use to activate a product, install or uninstall a product key, install and display license information, set KMS host name and port, and remove KMS host name and port. The options and values are listed in the tables in this section.

ComputerName Name of the remote computer. If a computer name is not provided, the local computer is used.

User Account that has the required permission on the remote computer.

Password Password for the account. If a user account and password are not provided, the current credentials are used.

Important

Before you run the ospp.vbs, ensure that:

• If you want to run the script on a remote computer, the Windows firewall allows Windows Management Instrumentation (WMI) traffic on the remote computer.
• The user account you will use is a member of the Administrators group on the computer on which you run the script.
• You run ospp.vbs script from an elevated command prompt.

Global options for ospp.vbs

The following table describes the ospp.vbs options for configuring the KMS client.

KMS client options for ospp.vbs

Scenarios that use ospp.vbs

The following scenarios assume that you are running ospp.vbs in an elevated command prompt.

Note

Any changes that you make affect only the Office client products. You have to configure the Windows client separately by using the slmgr.vbs script described in The slmgr.vbs script later in this article.

To change the product key to a MAK key on a remote computer

1. If the remote computer is named contoso1, run the following command to enter the product key. This assumes that you have administrator credentials on the remote computer. If your credentials on the remote computer differ from your logon name and password, you must type your logon name and password at the command line, and then press ENTER:

   cscript ospp.vbs /inpkey:xxxxx-xxxxx-xxxxx-xxxxx-xxxxx contoso1

2. To activate the remote computer, type the following command, and then press ENTER:

   cscript ospp.vbs /act contoso1

To diagnose KMS activation errors

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1. If the computer has the KMS client key installed, check the licensing status. To do this, type the following command, and then press ENTER:

   cscript ospp.vbs /dstatusall

2. To check the KMS activation history, type the following command, and then press ENTER:

   cscript ospp.vbs /dhistorykms

3. To trigger activation, type the following command, and then press ENTER:

   cscript ospp.vbs /act

4. Check the error message for error code 0xC004F042. If in the notification dialog boxes you see an error code that is shown to users, you can also use that code to check the error message. To do this, type the following command, and then press ENTER:

   cscript ospp.vbs /ddescr:0xC004F042

To turn on or off KMS host caching on the KMS client

1. On the KMS client computer, to turn caching on, type the following command, and then press ENTER:

   cscript ospp.vbs /cachst:TRUE

2. On the KMS client computer, to turn caching off, type the following command, and then press ENTER:

   cscript ospp.vbs /cachst:FALSE

To test KMS host name, and then set to auto-discovery

1. If you are testing a KMS host named kmstest.contoso.com, and you want to specify it in the KMS client, type the following command, and then press ENTER:

   cscript ospp.vbs /sethst:kmstest.contoso.com

   Note

   If you change the default port on the KMS host computer, you must run ospp.vbs with the /setprt option. > For example: cscript ospp.vbs /setprt:1750

2. To trigger activation, type the following command, and then press ENTER:

   cscript ospp.vbs /act

3. To check the KMS activation history to see whether the host was successfully contacted, type the following command, and then press ENTER:

   cscript ospp.vbs /dhistorykms

4. Now you want this KMS client to use Domain Name System (DNS) for auto-discovery of the production KMS host. To remove the KMS host name, type the following command, and then press ENTER:

   cscript ospp.vbs /remhst

The slmgr.vbs script

The Software License Manager (slmgr.vbs) script is used to configure and retrieve volume activation information for the Office KMS host and the Windows host. For more information, see Configuring KMS Hosts for Windows.

You can run the script locally on the target computer or remotely from another computer. You have to be an administrator to use the script. If a standard user runs slmgr.vbs, some license data might be missing or incorrect, and many operations are prohibited.

The slmgr.vbs script can use the Windows-based script host, wscript.exe, or the command-based script host, cscript.exe, and administrators can specify which script engine to use. If no script engine is specified, slmgr.vbs runs by using the default script engine, wscript.exe. We recommend the cscript.exe script engine.

You must restart the Software Licensing Service for any changes to take effect. To restart the Software Licensing Service, use the Microsoft Management Console (MMC) Services snap-in or run the following command:

net stop sppsvc && net start sppsvc

The slmgr.vbs script requires at least one parameter. If you run the script without any parameters, it displays Help information. The following table lists slmgr.vbs command-line options, and a description of each. Most of the parameters in the table configure the KMS host computer. However, the parameters /sai and /sri are passed to KMS clients after the KMS clients contact the KMS host computer. The general syntax of slmgr.vbs is as follows (assuming you are using the cscript.exe as the script engine):

cscript slmgr.vbs /parameter

cscript slmgr.vbs [ComputerName] [User] [Password] [Option]

ComputerName Name of the remote computer. If you do not provide a computer name, the local computer is used.

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User Account with required permission on the remote computer.

Password Password for the account. If you do not provide a user account and password, current credentials are used.

Option Options are shown in the following table.

Slmgr.vbs command options — standard

The following table shows the command options for activating an AD DS forest by using Active Directory-based activation.

Slmgr.vbs command options — Active Directory-based activation

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Volume Activation Management Tool (VAMT)

Volume Activation Management Tool (VAMT) provides a graphical user interface to manage volume activation. For more information about VAMT, see Volume Activation Management Tool (VAMT) Technical Reference.

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